Some of the key reasons to have SocketKB knowledge base system on your site are:

Save Resources : With SocketKB knowledge base system installed on your site, you don't need as many people to handle customer support as your customer can gain access to the neccessary information easily and fast.

Save Time : Time taken to response to your customer questions can greatly be reduced. The best part is that the answer you gave can also be save as part of the knowledge base. Articles managed by SocketKB are easily accessed to provide fast information retrieval.

Save Money : Time is money, reduce the time, reduce the personnel, you save cost to your business.

Enhance Customer Support : Give your customers answers to their questions immediately - put the power in their hands. They can access the knowledge base at any time.

Professional : By using SocketKB, you show that you are serious in providing support to your customers. This will create professional image and the caring and sensitive you are towards your customers. Even if you're a small company, your level of support can be the deciding factor in who your visitor makes a purchase from.

General
	Developed in PHP Based on popular scripting language : PHP
	Use MySQL database Data are stored in blistering fast MySQL database as the back-end storage.
	Quick and easy installation Install SocketKB in 3 easy steps. Within minutes, your knowledge base will be up and running.
	Run on both *nix and Windows server As long as your web server have working PHP and MySQL installed, SocketKB should be able to run.
	Full source code SocketKB comes with full source code of the software that allow you to make modification if you wish to.
	Lifetime updates You will get a 'never expires' access to members area which you can download new updates and releases. Basically, we are offering a lifetime updates of SocketKB. You don't have to make any new purchases (for new versions and releases) or renew access to members area. Limited time offer -- Valid only for purchases made during the $69 per license promotion
	Improved engine Overall improved engine in version 1.1.5
Administrative Features
	Unlimited users Unlimited administrators or editors and authors allowed. SocketKB can be use for organization of any size.
	Multi type of back-end users Multi level of back-end users : Root, Editor or Author. Different user role have certain restrictions.
	Unlimited categories You can create unlimited categories and sub-categories for your articles and you can change the status of each category easily. Only category with 'Published' status will be displayed in your knowledge base. Creation of categories helps you to logically separate related articles.
	Default category order Category now will be displayed in the alphabetical order.
	Define category index order You may easily set which category or sub-category to be in higher/lower order. The index order will be the display order of your category listing in the knowledgebase.
	Upload attachments Allow unlimited attachments to be added to the article.
	Use of icon image Allow 'icon' images to be tagged to the categories and articles. This will make the article/category more visible and attractive.
	Option to allow 'members only' Option to allow only registered members to access the knowledge base. You may also set auto-approve with e-mail validation or simply just auto-approve without the need the member to be validated. This setting will effect all available categories.
	Partial or full restriction You may select categories that require user login (i.e. members access only) or open to public. This setting will work when your knowledgebase is not set to 'members only' (because if you set your knowledge base to 'member only', all category will not be accessible unless you login).
	Group based access restriction to specific category Define multiple user group that are allowed to gain access to specific category. When user try to access to the specific category on the knowledgebase, a login prompt will appear. No access will be allowed unless the user belong to the groups that allowed to have access to that particular category.
	User groups The members of your knowledge base can belong to multiple user groups. Create unlimited number of user groups.
	Powerful HTML editor Create your article using cool and powerful editor. Images can be uploaded to image-bank to allow sharing of images. HTML editor works well with many major browsers and platform. You can edit the content in HTML source, in WYSIWYG mode and preview the content.
	Rebrandable You may change the look and feel of the knowledge base easily by editing the skin source file using your text editor.
	'Cross-selling' Link article with other articles as Related Articles. 'Cross-sell' your articles with other articles via our user-friendly interface.
	Log Option to log back-end users (administrators, editors and authors) activities. You may also archive the active log records for specific time frame. Archived log records may be purged (delete).
	HTTP compression control Option to switch HTTP compression On/Off. Turning On HTTP compression will allow the page output to be compressed for sending from the server to user's browser. The browser will then uncompress the page for display. This will result in faster data transfer and also smaller data transfer -- save your bandwidth!.
	Define 'Top X' articles Admin can define the number of articles to be shown as most popular articles.
	Define 'Latest X' articles Admin can define the number of latest articles to be displayed.
	Glossary management Define commonly used terms in the articles and will automatically underline them and link them to their definitions in the articles.
	Switchable skins Admin can decide which skin to be used for the knowledge base web page. The available skins are : Default/standard style (width is fixed at 750 pixel) CoolBlue (width is dynamic, using 100% of browser width)
	Alias categories New Categories can be 'alias' or 'mirrored' into another categories or sub-categories. Alias category will be marked with prefix '@' in category listing. This is similar to Yahoo category listing mechanism.
	Post article to multiple categories New You can post article to multiple categories. Additional categories may be tagged to the article beside the main category.
	Short description for articles New Short description of the article may be added which will also be reflected when searching.
	Tag keywords to articles New You may add your own keywords to the article which will be used when searching to increase visibility.
The front-end (knowledge base)
	CoolBlue skin The knowledge base can either be in standard/default skin style or use CoolBlue skin which offer dynamic category listing mechanism which dramatically reduce the client(browser) and server communication for browsing categories and articles. This results better and more satisfying end-user experience.
	Printable articles Articles in your knowledge base can be printed as hard copy. The printable version of the article will be pop-up in a different window.
	Tell a friend Visitor of your knowledge base can e-mail the article link to their friend.
	Post comments Visitor may post their comments related to the article. This feature can be easily turned on or off from the administrator control panel.
	Article rating Visitor may rate the article viewed. Visitor need to pass the image validation test to avoid abuse. Also the system will check the IP address to reduce abuse.
	Top X articles Show 10 most popular articles. This way, visitors can find the necessary information easily and fast.
	Latest X articles Show newly updated or recently added articles. This information will let your visitors know whats new in the knowledge base.
	Show article information in article listing Article listing in each category will display the article information such as number of views, last updated date an the ratings.
	Glossary list List of glossaries and its description with link to automatically search for articles having such keywords/terms.
	Glossary highlighting within article Every article displayed will be highlighted for any glossary defined with its description.
	Send question Visitor may ask question to the knowledge base operator shall they have further question need to clarify. This feature too can be easily turned on or off.
	Search Search the articles to find the relevant information you are looking for.
	Bookmark Bookmark a particular article.
	Fast loading The skins are cached for fast loading. The category listing mechanism were designed to enable fast loading of pages. Tested with over 1300 categories and it still load almost instantaneously.

Get smart, let SocketKB save your time spent on answering customer support questions! Relief your customer support headache and pain with SocketKB professional knowledge base system. Experience a freer, more liberate and unrestricted method of supporting your customer via SocketKB. Get your copy now or test drive SocketKB.